Returns & Refunds

Yes, we accept returns under the following conditions:

- Return Window: You can return products within 14 days of receiving your order.
- Condition: Items must be unopened, unused, and in their original packaging.
- Return Shipping: Customers are responsible for the return shipping costs.

To initiate a return, please email accounts@bramhopebeautygroup.co.uk with your order number and reason for return.

We’re sorry this happened! Please follow these steps:

1. Contact us within 48 hours of delivery.

2. Email accounts@bramhopebeautygroup.co.uk with:
- Your order number
- Photos of the damaged item and packaging

3. We will assess the issue and arrange a replacement or refund if necessary.

If you’ve received an incorrect item, please contact us within 48 hours of delivery. Email accounts@bramhopebeautygroup.co.uk with your order number and a photo of the incorrect item so we can arrange a replacement or refund.