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Help & FAQ
Do you offer pay-as-you-go payment options? +

While we don’t have direct pay-as-you-go options, we do offer PayPal as a payment method. PayPal provides installment options such as PayPal Pay in 3 and PayPal Credit, allowing you to spread the cost of your purchase.

An item has arrived damaged—what should I do? +

We’re sorry this happened! Please follow these steps:

1. Contact us within 48 hours of delivery.

2. Email accounts@bramhopebeautygroup.co.uk with:

- Your order number
- Photos of the damaged item and packaging

3. We will assess the issue and arrange a replacement or refund if necessary.

What should I do if I receive the wrong item? +

If you’ve received an incorrect item, please contact us within 48 hours of delivery.
Email accounts@bramhopebeautygroup.co.uk with your order number and a photo of the incorrect item so we can arrange a replacement or refund.

Do you offer discounts or promotions? +

Yes! We run special offers and promotions throughout the year. Be sure to sign up for our newsletter and follow us on social media to stay updated on exclusive discounts.